Me: Are you using PC or a Mac?
Me: Okay, do you have a grey bar at the top of your screen?
Client: Oh, um… I have email.
I JUST FOUND OUT WE HAVE CEREAL IN MY HOUSE THIS IS A MONUMENTAL DISCOVERY
I WAS SO EXCITED THAAT I LEFT THE CEREAL BAG OPEN, THE MILK OUT, AND THE FRIDGE OPEN OOPS